Refund & Cancellation Policy

Last updated: 8/18/2025

Important Notice

At Delhi Aquariums, we do not provide refunds or cancellations for our customized aquarium services and products. However, we are committed to ensuring your complete satisfaction through our comprehensive support and issue resolution services.

Why We Don't Offer Refunds

Our no-refund policy is based on the unique nature of our business:

Customized Solutions: Every aquarium we create is uniquely designed and customized for our customers' specific needs and space requirements
Live Organisms: Fish, plants, and other living organisms cannot be "returned" once they've been acclimated to their new environment
Installation Services: Our installation and setup services are labor-intensive and cannot be undone
Custom Equipment: Many of our products are specially ordered or customized for specific installations

Our Commitment to Customer Satisfaction

We Don't Just Sell - We Support!

While we cannot offer refunds, we provide comprehensive support to ensure your aquarium experience is everything you dreamed of:

Free Consultation: Ongoing advice and support for aquarium maintenance
Issue Resolution: We fix any problems that arise, free of charge
Maintenance Support: Regular check-ins and maintenance assistance
Replacement Services: If equipment fails, we replace it
24/7 Emergency Support: Available for urgent aquarium issues

What We Do Instead of Refunds

Problem Resolution

If you encounter any issues with your aquarium, we'll fix them at no additional cost. Our team will visit your location and resolve the problem completely.

Custom Adjustments

We'll make any necessary adjustments to your setup, whether it's repositioning equipment, changing fish, or modifying the design to better suit your needs.

Ongoing Support

Receive continuous support for maintenance, water quality management, fish health, and any questions you may have about your aquarium.

Replacement Services

If any equipment malfunctions or fish become ill, we'll replace them immediately without any additional charges.

Before You Make a Purchase

To ensure you're completely satisfied with your purchase, we encourage you to:

Schedule a free consultation to discuss your requirements
Visit our showroom to see our work firsthand
Ask questions about maintenance and care requirements
Understand the customization process and timeline
Review our portfolio of completed projects

Limited Exceptions

In very rare circumstances, we may consider alternative solutions:

Equipment Failure: If equipment fails within warranty period, we replace it immediately
Installation Issues: If we cannot complete the installation due to technical constraints, we'll work with you to find alternatives
Health Concerns: If fish arrive unhealthy, we replace them with healthy specimens
Space Constraints: If the planned setup cannot fit in your space, we'll redesign it to work

Note: These exceptions are evaluated on a case-by-case basis and do not constitute a refund policy.

Need Help? We're Here for You!

If you have any concerns or need assistance with your aquarium, don't hesitate to contact us. Our team is dedicated to ensuring your complete satisfaction:

Customer Support

Phone: +91 98765 43210
Email: support@delhiaquariums.in
Hours: 9:00 AM - 8:00 PM (Daily)

Emergency Support

24/7 Hotline: +91 98765 43211
For urgent aquarium issues
Response time: Within 2 hours

Our Promise to You

While we cannot offer refunds, we promise to work tirelessly to ensure your aquarium brings you joy and satisfaction. Our commitment extends far beyond the sale - we're here for the lifetime of your aquarium to provide support, maintenance, and peace of mind.

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